Shipping Policies

Shipping Terms and Conditions

**Due to the current Canada Post strike, all orders will be shipped via Canpar, Purolator, UPS or FedEx.  The selection of the courier will depend on factors such as the delivery address, package size, weight, and service availability.

The strike has cause many delays with these couriers as they are seeing a significant increase in shipments. Please be patient as we try and navigate this as best we can.**

Please Provide a physical address, as PO Boxes will currently not be serviced. 

Please read the following shipping terms and conditions carefully before placing your order. By proceeding with your purchase, you acknowledge and agree to be bound by these terms and conditions.

 

  1. Free Shipping:
  • North Shore Ski & Board offer free shipping within British Columbia for all orders over $200 CAD, excluding applicable taxes. However, please note that certain exclusions may apply. These exclusions may include but are not limited to oversized items, heavy items, and hazardous materials. The exclusion list is subject to change at the discretion of North Shore Ski & Board.

 

  1. Shipping Methods:
  • North Shore Ski & Board utilize a variety of couriers to ensure efficient and cost-effective delivery based on the region and service costs. The couriers North Shore Ski & Board work with include Canada Post, UPS, Canpar, Purolator, and FedEx. The selection of the courier will depend on factors such as the delivery address, package size, weight, and service availability.

 

  1. Shipping Timeframes:
  • Once your order has been processed and payment has been confirmed, North Shore Ski & Board will make every effort to dispatch your items within 24-48 hours. If you place your order on Friday, North Shore Ski & Board will aim to ship it out the following Monday.

 

  1. Tracking Information:
  • Once your order has been shipped, North Shore Ski & Board will provide you with tracking information, including a tracking number, if applicable. This will allow you to monitor the progress of your shipment and estimate its expected delivery date. Please note that this is an estimated timeframe and is subject to change due to factors beyond our control, such as weather conditions and courier delays.

 

  1. Shipping Address:
  • Please ensure that the shipping address you provide during the checkout process is accurate and complete. North Shore Ski & Board will not be responsible for any delays or additional charges resulting from incorrect or incomplete shipping addresses. If you need to update your shipping address, please notify North Shore Ski & Board as soon as possible.

 

  1. Shipping Fees:
  • For orders that do not meet the free shipping criteria or are subject to exclusions, shipping fees will apply. These fees will be calculated during the checkout process and will vary depending on the destination, package weight, and shipping method selected.

 

  1. Shipment Inspection and Damages:
  • Upon receiving your shipment, it is important to carefully inspect the packaging for any signs of damage. If you notice any external damage, please notify the courier immediately and document it with photographs if possible. In the event of damaged items, please contact our customer service within 2 weeks of receipt to initiate the claim process.

 

  1. Shipment Delays and Lost Packages:
  • While North Shore Ski & Board will strive to ensure timely and accurate delivery, there may be occasions where delays or lost packages occur due to unforeseen circumstances. In such cases, North Shore Ski & Board will work with the respective courier to resolve the issue and provide appropriate assistance. However, North Shore Ski & Board cannot be held responsible for any losses or damages incurred as a result of shipping delays or lost packages.

 

  1. Order Cancellations and Modifications:
  • Once an order has been placed, it may not be possible to cancel or modify it. However, if you need to make any changes to your order, please contact our customer service as soon as possible, and North Shore Ski & Board will do their best to accommodate your request.

Flat Rates*: 

Region

Inflatable SUP

Wake Surf

Oversized Boards (Wing/Windsurf)

 Travel Kite & Wing Bags

British Columbia

$ 50.00

$ 50.00

$ 200.00

 $40.00
Alberta $50.00 $50.00 $200.00 $80.00

Sask/Man/Ont/Quebec

$ 75.00

$ 100.00

$ 300.00

 $80.00

Maritimes

$ 100.00

$ 150.00

$ 350.00

 $80.00

The Territories

$350

N/A**

N/A**

 N/A**

 

*Some items not listed here may be subject to flat rate fees and not qualify for free shipping. 

**Due to size and cost, North Shore Ski & Board need to quote these items at time of purchase.

***Due to size and cost of shipping, North Shore Ski & Board only offers In Store Pick Up for composite SUP boards.