At our ski shop, we strive to provide the best possible ski boot fitting experience for our customers. To ensure that you are satisfied with your ski boots, we have established the following policy:
- Professional Expertise: Our trained and experienced ski boot fitters will provide personalized assistance to help you find the best fitting ski boots based on your foot shape, size, and skiing ability. We will take the time to listen to your needs and provide expert advice to ensure a proper fit.
- Boot Modifications: We offer boot modification services at a labor fee. Our experienced boot fitters can make adjustments such as heat molding, stretching, or padding to customize the fit of your ski boots based on your specific requirements. These modifications are subject to additional charges.
- Education: Our fitters will provide you with instructions on how to properly put on, buckle, and adjust your ski boots for optimal comfort and performance. We will also offer guidance on how to care for your boots to extend their lifespan and maintain their performance.
- Customer Feedback: We value your feedback and are committed to continuously improving our ski boot fitting service. If you have any comments, suggestions, or concerns, please let us know, and we will do our best to address them and enhance your experience with us.
- Additional Services: In addition to boot modifications, we offer other services such as custom footbeds, and boot repairs to further enhance your skiing experience. Our fitters can provide recommendations and pricing information based on your needs.
- Final Sale: All ski boots are considered final sale. We strongly recommend trying on multiple pairs and spending enough time in the boots to ensure they are the right fit for you before making a purchase. We do not offer refunds or exchanges on ski boots once they have been purchased.
- We are dedicated to helping you find the best-fitting ski boots to ensure your comfort and satisfaction on the slopes. Please understand that ski boots are final sale, but we offer boot modification services to customize the fit based on your needs. Our experienced fitters are available to provide professional guidance and assistance throughout the fitting process.